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Employment History

Cottonwood Residential

March 2017 - Present

Full Stack Software Developer & Software Engineer

• Produce high-quality front and back-end code across platforms.
• Test, analyze, and maintain existing code, database systems, and servers.
• Identify opportunities for improvement in existing code, processes, and solutions.
• Identify and recommend additional features, functionalities, and applications that could be implemented to support and advance the goals of the department and the company.
• Create new projects, define database structures and set up servers as the need arises.
• Interact with internal stakeholders to understand and define projects’ requirements.
• Participate in solution design and architecture functions.
• Discover, anticipate, and resolve issues involved in integrating new technologies.
• Troubleshoot and resolve problems caused by hardware, operating systems software, application programs, or network failures.
• Provide excellent customer service in support of in-house teams and end users.
• Serve as backup for IT teams when needed such as performing tasks of managing GoDaddy account, and setting up email accounts for in-house team members as well as setting up and managing Mimecast accounts for websites’ support email accounts.

Verizon Wireless

June 2009 – March 2017

Rep & Sr. Rep - Customer Service | Coordinator - Tech Support I & Account Services

• Coordinator - Account Services
  • Responsible for ensuring all government and large enterprise service requests are submitted accurately and efficiently to promote a great relationship between Verizon and our large-scale business partners.
  • Process all transactions in a productive, self-motivated way to meet the service level requirements.
  • To thrive while following rigorous policies and procedures to ensure adherence to strict business policies.
  • To use my ability to de-escalate extremely complicated situations in a timely manner to obtain a strong win-win outcome for both customer and company.

• Coordinator - Tech Support I
  • Provide exceptional customer service and technical support for internal and external voice and data product customers.
  • Troubleshoot hardware and SW issues and identified network/app issues.
  • Provide detailed information on how to configure voice and data devices.
  • Troubleshoot for PC/MAC operating systems, specifically Device Manager and TCP/IP configuration.
  • Use various administrative department tools and online resources for customer resolution.

New Horizon International Language & Culture Training School (China)

Mar 2005 - Nov 2007

English Teacher

Songbei Foreign Language Training School (China)

Mar 2003 -Jan 2005

English Teacher

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Programming Experience

Commissioned Work

• Designed websites, defined database structures, produced code, performed testing, and set up servers for a few new projects and tools. (Node.js, Express, Bootstrap, CSS, MySQL, Mailgun, Laravel, JQuery, Ubuntu, CRON)
• Maintain existing code and add new feature code for our existing websites. (Node.js, Ember.js, JavaScript, Laravel, PHP, MySQL, Redis, Mailgun, AWS S3, Bootstrap, CSS, Stripe, JSON, Ubuntu, Envoyer, Forge, CRON)
• Created and maintain sync tools that sync data between our websites and third-party property management tools. (Node.js, Laravel)
• Created an API that to be used for potential employees’ code challenges, and a front- end website for testing the API. (Node.js, Ember)

Non-Commissioned Work

• Created a secure messaging program that makes use of socket programming and crypto libraries to create a secure messaging transfer between two hosts, written in Python, using RSA and Symmetric Key cryptography as well as SHA1 hashing
• Created a HTTP web proxy server written in Python, which is capable of filtering malware from reaching a user's system and serving multiple concurrent requests
• Built a SQL database system that manages information for Points of Interests, which has both a command line interface and a web-based interface written in Java and JSP
• Wrote reliable transport protocol, which has two versions: Alternating-Bit-Protocol and The Go-Back-N Protocol, written in Java
• Created a spreadsheet program written in C# with a GUI interface
• Wrote a bouncing ball application that works with FFMPEG written in C
• Created a personal website written in Laravel, PHP, HTML5, JavaScript, and CSS
• Built an Ecommerce website in WordPress

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Education

University of Utah

B.S. in Computer Science - Cumulative GPA: 3.7

Graduated in May 2018

Relevant Courses: Fundamental of Programming, Object Oriented Programming, Discrete Structures, Algorithms & Data Structures, Software Practice I & II, Model of Computation, Computer Organization, Algorithms, Computer Networks, Database Systems, 3D Modeling, Computer Animation I, Engineer Probability and Statistics, Computer Essentials, Connected Computing, Open Source Linux Desktop, Computer Systems, Artificial Intelligence, Machinima, Operating Systems, Computer Animation II, Capstone

Salt Lake Community College

Associate of Science in General Study

Graduated in Dec 2013 with Honors

Delta Technical Center

Jan 2008 - May 2009

Classes: Computer Technology, A+ Computer Repair & Maintenance

Northeast Shifan University (in China)

Bachelor of Chinese Language and Literature

Graduated in June 2008

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Skills

Programming Languages/Frameworks

PHP, Laravel, Node.js, Ember.js, JavaScript, JQuery, MySQL, GIT, Sequelize, HTML5, Bootstrap, CSS, Handlebars, Python, C, Java, C#, C++, JSP

Services/Protocols

AWS (S3, SES, Glacier), Mailgun, Stripe, CRON Job Scheduling, Mimecast, GoDaddy, Envoyer, Forge, Digital Ocean, Yardi, Entrata, OOP, Scrum/Agile, REST, SOAP, JSON, Redis, Nginx

Software/IDE

WordPress, Terminal, IntelliJ, Slack, Trello, NVM, NPM, Composer, Sequel Pro, GIT Tower, GitHub, GIT Bucket, Postman, Eclipse, MySQL Workbench, Visual Studio, Wireshark, IDLE, Maya, MS Office, Adobe Premiere, VMware Fusion, Matlab, Sublime

Operating Systems

MAC OS, Linux (Ubuntu), and Windows (XP, Vista, 7, 10)

Languages

Written/Verbal Communication in English and Mandarin Chinese

Other Skills

Time/Stress Management, Problem Solving, Multi-Tasking, Being Detail Oriented, Customer Service, and Ability to Learn Quickly

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Projects

Current Site You Are Visiting

https://www.xiaobingrawlinson.com/

Older Version of My Portfolio

https://www.myportfolio.xiaobingrawlinson.com/

Capstone Project

I was one of the engineers on the team for the two-semester capstone group project.

Steam Game: Forward

More Coming Soon!

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Hobbies

I love animals! We have seven pets in our house: two dogs, one cat,
two parakeets, and two snakes. And I enjoy going hiking with my family.
I really enjoy arts too, both drawing and painting, as well as doing embroidery.

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